Refund policy

Last updated: August 24, 2026

Thank you for shopping with BeanStalk Brands. We want you to be satisfied with your purchase. Because our products include food and other consumable items, we have specific policies regarding returns, refunds, replacements, and damaged or incorrect orders.

Returns

Due to the nature of our products, we generally do not accept returns of food or consumable products once they have been delivered.

If you receive a product that is damaged, defective, spoiled, incorrect, or otherwise does not meet your expectations due to an issue with your order, please contact us as soon as possible so that we can review the issue and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, store credit, or refund.

Damaged or Incorrect Orders

If your order arrives damaged, contains the wrong product, or is missing an item, please contact us within 7 days of delivery.

When contacting us, please provide:

• Your order number

• Your name and contact information

• A description of the issue

• Clear photographs of the product, packaging, shipping label, and any visible damage, if applicable

We may request additional information or photographs to help us investigate the issue.

If we determine that the product was damaged during shipping, the wrong product was sent, or an item was missing from your order, we may provide a replacement or issue a refund for the affected item.

Defective or Spoiled Products

If you believe a product is defective, spoiled, or otherwise unsafe to consume, do not consume the product.

Please contact us within 7 days of delivery and provide your order number along with photographs and a description of the issue.

We will review the matter and, where appropriate, provide a replacement or refund.

Products That Cannot Be Returned

For health, safety, and food-handling reasons, we generally do not accept returns of:

• Opened food products

• Used or partially consumed products

• Perishable products

• Products that have been stored improperly after delivery

• Products returned without prior authorization

• Products purchased through unauthorized third-party sellers

We reserve the right to determine whether a return, replacement, or refund is appropriate based on the circumstances.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped. Once an order has been processed or shipped, we may not be able to cancel it.

If an order is successfully canceled before shipment, the applicable payment amount will be refunded to the original payment method.

Refunds

If your refund is approved, we will initiate the refund to your original payment method.

Please allow your payment provider or financial institution additional time to process and post the refund to your account. The time required may vary depending on your payment method and financial institution.

If you do not receive your refund after the expected processing period, please contact your payment provider or financial institution first. If the issue persists, you may contact us for assistance.

Store Credit and Replacements

In certain circumstances, instead of a refund, we may offer:

• A replacement product

• Store credit

• A partial refund

• A full refund

The resolution offered will depend on the nature of the issue and the circumstances of the order.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information when placing an order.

If an order is returned to us because of an incorrect or incomplete shipping address provided by the customer, we may contact you to arrange reshipment. Additional shipping charges may apply.

If the package cannot be reshipped, any refund issued may be reduced by applicable shipping or other costs incurred by us.

Refused or Undeliverable Packages

If an order is refused by the recipient or is returned to us because it could not be delivered, please contact us to discuss the available options.

Depending on the circumstances, additional shipping charges may apply to reship the order.

Exchanges

Because our products include food and other consumable items, we generally do not offer exchanges.

If you receive a damaged, defective, spoiled, or incorrect product, please contact us so that we can determine whether a replacement is appropriate.

How to Request a Refund or Replacement

To request a refund, replacement, or other resolution, please contact us with your order information.

Email: sales@beanstalkbrands.co

Address:
BeanStalk Brands
Jericho, NY
United States

Please include your order number and a detailed description of the issue. Photographs may be requested where appropriate.

Changes to This Return and Refund Policy

We may update this Return and Refund Policy from time to time to reflect changes to our practices, products, services, or applicable legal requirements.

We will post the updated policy on this website and update the “Last updated” date accordingly.

Contact Us

If you have any questions about this Return and Refund Policy, or if you need assistance with an order, please contact us at:

BeanStalk Brands
Email: sales@beanstalkbrands.co
Address: Jericho, NY, United States