Shipping policy

Last updated: August 24, 2026

Thank you for choosing BeanStalk Brands. We are committed to getting your order to you safely and as quickly as possible.

This Shipping Policy explains how we process, ship, and deliver orders placed through the BeanStalk Brands website.

1. Shipping Locations

We currently ship orders to addresses within the United States.

At this time, we may not be able to ship to certain locations, including P.O. boxes, U.S. territories, military addresses, or other restricted destinations, depending on the shipping carrier and the products included in your order.

If your shipping address cannot be serviced, we will contact you regarding the available options.

2. Order Processing

Orders are generally processed within 1–3 business days after the order is placed.

Orders are processed Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing times may take longer during holidays, promotional periods, product launches, or periods of unusually high order volume.

3. Shipping Times

Once your order has been shipped, delivery times depend on the shipping method selected at checkout and the destination.

Estimated delivery times are provided for informational purposes only and are not guaranteed.

Shipping delays may occur due to circumstances beyond our control, including:

• Severe weather

• Carrier delays

• Holidays

• Incorrect or incomplete shipping information

• High shipping volumes

• Natural disasters

• Transportation disruptions

• Other unforeseen circumstances

We are not responsible for carrier delays that occur after an order has been shipped.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order size, weight, shipping method, and other applicable factors.

From time to time, we may offer promotional shipping rates or free shipping subject to the terms of the applicable promotion.

5. Order Tracking

When available, tracking information will be provided after your order has shipped.

Please allow some time for tracking information to become active after the shipping carrier receives your package.

You can use the tracking information provided to monitor the status of your shipment.

6. Delivery Address

You are responsible for providing a complete and accurate shipping address when placing your order.

Please carefully review your shipping information before completing your purchase.

BeanStalk Brands is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect, incomplete, or outdated shipping address provided by the customer.

If you realize that you entered an incorrect shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address before the order is processed or shipped, but we cannot guarantee that changes can be made after an order has been placed.

7. Delivered but Not Received

If the carrier's tracking information indicates that your order has been delivered but you cannot locate the package, please:

1. Check around your delivery location, including entrances, mailrooms, garages, and other secure areas.

2. Check with household members, neighbors, or building management.

3. Review the tracking information for any delivery notes.

4. Contact the shipping carrier for additional information.

If you are still unable to locate your package, please contact us.

We will make reasonable efforts to assist you, but once an order has been confirmed as delivered by the carrier, we cannot guarantee a replacement or refund.

8. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

• Your order number

• Your name and contact information

• A description of the damage

• Photographs of the damaged product

• Photographs of the shipping box and packaging

• A photograph of the shipping label, if applicable

Please retain the original packaging until the issue has been resolved, as it may be required for a carrier claim.

After reviewing the issue, we may provide a replacement, refund, store credit, or another appropriate resolution.

9. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us within 7 days of delivery.

Please provide your order number and a description of the issue.

We will review the order and, where appropriate, arrange for a replacement or issue a refund for the affected item.

10. Perishable and Food Products

Because BeanStalk Brands sells food and other consumable products, proper handling and storage after delivery are important.

Once your order has been delivered, you are responsible for storing and handling the products according to the instructions provided on the product packaging.

We are not responsible for damage, spoilage, or other product issues resulting from improper storage, handling, or use after delivery.

If you believe a product arrived spoiled, damaged, defective, or otherwise unsafe to consume, do not consume the product. Contact us as soon as possible so that we can review the issue.

11. Refused or Undeliverable Packages

If a package is refused, cannot be delivered, or is returned to us because of an incorrect or incomplete address, we may contact you regarding reshipment.

Additional shipping charges may apply to reship an order.

If the package cannot be reshipped, any refund issued may be reduced by applicable shipping or other costs incurred by BeanStalk Brands.

12. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate requests received before the order has been processed or shipped.

Once an order has been processed or shipped, we may not be able to make changes or cancel the order.

For additional information, please review our Return and Refund Policy.

13. Shipping Restrictions

Certain products may be subject to shipping restrictions based on applicable laws, regulations, carrier requirements, or destination restrictions.

If we are unable to ship a particular product to your address, we may cancel the affected portion of your order and provide an applicable refund.

14. Shipping Delays

While we make reasonable efforts to ship orders within the stated processing times, we do not guarantee specific delivery dates unless expressly stated at checkout.

BeanStalk Brands is not responsible for delays caused by shipping carriers, weather, natural disasters, holidays, customs or regulatory issues, incorrect addresses, or other circumstances outside our reasonable control.

15. Contact Us

If you have questions about your order or our Shipping Policy, please contact us:

BeanStalk Brands
Jericho, NY
United States

Email: sales@beanstalkbrands.co

Please include your order number when contacting us about an existing order so that we can assist you more quickly.

16. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping practices, services, products, or applicable legal requirements.

We will post any updated Shipping Policy on this website and update the “Last updated” date accordingly.